These terms form the basis of the contract between you (the customer) and Cakes by Shelly and will be the final resort in case of dispute arising from the provision of services by Cakes by Shelly to the client. Any breach of these conditions will constitute a breach of contract and may terminate the contract with no redress on, or liability to Cakes by Shelly.
General Terms & Conditions:
* Any additional charges incurred because of the clients' wishes or restrictions may be recovered from client.
* Each cake is individually priced based on the cake sizes, flavours and work involved and prices are agreed when placing an order. No additional indirect expenses will be incurred unless previously agreed.
* Deposits are non-refundable.
* A deposit of £50.00 is required for wedding cake at the time of booking (25% for all other cakes). Payment of the deposit means you are willing to abide to these terms and conditions.
* All prices are fixed upon the payment of a deposit. Any later alterations by the client will be levied according to the currently applicable price schedules.
* Cakes by Shelly cannot hold your date without the deposit being paid. Normally a grace period of 5 working days is allowed from the date of consultation/enquiry.
* Wherever Cakes by Shelly has designed a bespoke design for the client the design shall remain the property of Cakes by Shelly.
* Cakes by Shelly reserve the right to use images of your cake for any form of advertising to promote their company. Web based promotions, brochures, galleries competitions apply.
* Your cake is provided for the day requested and it is the right of Cakes by Shelly to assume consumption on that day.
* Cakes by Shelly will not be liable for deterioration of cakes due to incorrect storage either by you or your venue.
* All cakes need to be kept at ambient room temperature, stored in a box; away from heat and direct sunlight.
* If Cakes by Shelly are unable to provide a cake on the day due to any unforeseen circumstances, a full refund will be given to client but no further liability will be sought with respect to agreement.
* If the client cancels no refund shall be given and any monies previously paid shall be forfeited. If cancellation occurs within 28 days of wedding or 7 days for celebration cakes the full balance is payable. Cakes by Shelly are not insensitive to changing circumstances and will consider each case on its merits. Where we can rebook dates, we will view the request sympathetically. Obviously the nearer this occurs to the due date, the less will be refunded. If production of your cake has commenced you will be charged for any components already made. If your cake has been completed payment IN FULL will be required.
* Cakes by Shelly cannot be held responsible for any damage to the cake once it has been delivered and set up at the clients required venue. A disclaimer form will be signed by the venue and at this point it becomes their responsibility.
* Cakes by Shelly will not be held responsible for the reception venue having restrictions that prevent Cakes by Shelly from setting up the cake. Venues will always be contacted in advance to arrange a mutually convenient time for delivery. Specific delivery times cannot be given but cakes will always be delivered in time for the commencement of the reception. Should the venue need to set up the cake themselves a disclaimer will be signed relinquishing Cakes by Shelly of responsibility. Once the cake has been delivered to the venue it becomes the responsibility of the venue.
* It is the responsibility of the client to notify the venue of any inedible decoration used on the cake and ensure the venue is aware to remove this before serving.
* Cakes by Shelly cannot guarantee an exact copy of any cake, but will do their best to make it so.
* Cakes by Shelly will not be held responsible for customer disappointment of the design of the interpretation of the cake as long as it made in line with the customer pre-agreed requirements and will face no consequent liability.
* A map and precise directions should be provided if necessary to prevent Cakes by Shelly getting lost when delivering your cake, contact details of all venues should be provided. Cakes by Shelly will not be held responsible for being misinformed.
* We will take no responsibility for mistakes on the cake due to client error and no refund shall be given. A full copy of the order will be sent to the client and it is their responsibility to check all details are correct and inform Cakes by Shelly of any amendments required. If last minute alterations do need to be made, on our part, for any reason Cakes by Shelly will try to contact the client to advise them of these changes. Cakes by Shelly cannot be held responsible if the client is uncontactable so please ensure that we have your correct contact details.
* It is advisable that you make a copy of all documentation received from Cakes by Shelly for your own benefit.
* All of the above agreements apply to all of our work.
* Terms and conditions may change at any time but will not affect your contract with Cakes by Shelly. This does not affect your statutory rights.

This seller adheres to the standard terms of WowThankYou.

Delivery charges based on distance.