P&P prices are determined by the individual sellers. The prices are for mainland UK delivery, unless otherwise stated. We can post products overseas, where offered. Alternatively, you must contact the seller first to discuss options/prices.
Delivery costs vary between suppliers and products. If you wish to purchase several items from the same supplier, a postage discount may be applicable. Every item on WowThankYou is handmade. Many items are made on receipt of an order. Therefore the time it takes to receive your item depends on many factors, including whether the item is already made, and if not, the complexity of the work being undertaken. Each supplier will state in their product descriptions and Seller’s Terms the expected dispatch time and their chosen postal delivery service.
Purchased items will be sent to you direct from the seller. WowThankYou has no direct involvement in the assembly/making of items, or the packaging and posting of them.
Don’t worry. Most deliveries within the UK will be made by Royal Mail. For items too large for your letterbox, or requiring a signature, they will post a card through your door. You can either take the card to your local parcel depot to collect it, or you can phone to request it is redelivered. Deliveries by other postal services and couriers will also leave a card saying they’ve called, but no one was at home. There’ll be a phone number for you to ring to arrange a more convenient delivery day.
We have a no quibble return policy. If for any reason you would like a refund or exchange, you must notify WowThankYou in writing within 7 days of receiving the item. WowThankYou will issue you with a Returns Number, which you must include in the return parcel. Goods must be returned directly to the seller in protective/adequate packaging, using a traceable postal service. The item must arrive with the seller in perfect condition. Postage costs for returned items are at the customer’s expense. Neither WowThankYou nor the seller is responsible for goods lost or damaged in transit. In the event of an item being faulty or damaged, you should notify WowThankYou in the first instance before posting the item back to the seller. Bespoke and personalised items are non-returnable.
If you wish to return an item, please email returns@wowthankyou.co.uk, quoting your Order Number in the Subject line. Please state the reason for the return in the body of the email. WowThankYou will then email you a Returns Number and details of where to send the parcel to.
