Natural Products and their Environment:
Due to the nature of wood and it being a natural product, most items will not be identical in nature and some will have natural markings like knots; these are not flaws. We will describe our items to the best of our abilities pointing out any natural markings as and where necessary. Natural marks like knots and bark will feature in a lot of our items. We see these as features and we actually try and incorporate them into our products.

How heat, damp and light can effect timber:
Please be aware that we regularly use timber that has been dried naturally rather than kiln dried. We aim to use timber that has a moisture content of no more than 15%. Products may over time and depending on how houses are heated have an effect on some of our products. If you place an item too close to a heat source (i.e. a radiator), this will probably reduce the moisture content and can cause distortion of the product.
Alternatively, placing an item in a wet/steamy environment such as a bathroom can also cause distortion. We ask that you keep this in mind when purchasing our products as we cannot be held responsible for the environment you choose to place your items. Wood also ages and will darken over a period of time; this in our opinion adds character to a piece.
Constant direct sunlight may also have a bleaching effect on timber and we do not recommend leaving timber products in direct sunlight for long periods of time.

Payment:
Payment can be made via paypal when you check out when using the shopping cart.

Cancellation & Returns:
You have the right to cancel your order up till 7 days after you have received your item(s). This gives you time to inspect them and contact us in writing. If we do not hear from you within the 7 days we will assume all is well and that you are happy with your product. If you do wish to cancel we will refund all money paid including original shipping costs. You will assume responsibility for return postage. Consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.
If when purchasing an item and a free gift is given you are also responsible for returning that item along with the original item purchased should you cancel the order.
We endeavour to pack items well to lessen the risk of damage in transit. If you receive an item and it is damaged, or you suspect transit damage, please contact us within 3 days of receipt so that we may remedy this for you. From time to time we do use recycled cardboard for packaging and this will be reflected in the price of shipping.

Items for Sale:
We endeavour to keep all items listed on this web site available for sale but due to the nature of our business we do attend craft fairs and this can unfortunately lead to some items being sold prior to being able to update this web site. In such cases should they occur we will offer the person a full refund or to choose an alternative item.

This seller adheres to the standard terms of WowThankYou.

Unless stated in the item description we aim to post all item(s) via a courier which includes £25 insurance cover in the shipping costs quoted. This is a standard parcel service delivered to you within 3 to 5 working days of collection by the courier. Items are packaged and ready to collect withing 24 hours of payment.
Should you require your item signed for or require additional insurance please contact us prior to ordering.

Please be aware that some items require time to make, the item and will take up to 14 to 21 days to be produced and shipped.