1. A few general things to note

Always made by me - Everything I supply will always be handpainted by me, myself and I in my Tunbridge Wells "studio" (on my dining table actually!). 

Handpainted not mass-produced - My work is not mass produced so there will inevitably be minor variations between the examples you see here and anything you order. This means that your artwork will be unique and can also often be tailored to your own requirements.

Sizing – Please note that the dimensions are approximate and there may be very minor variations.

Colour matches – I am only able to guarantee colour matches for pieces which are ordered at the same time.

Art, not toys – It probably goes without saying (but I'll say it anyway) - all of my work is for "decoration" only and should not be played with by children. If you are giving your purchase as a gift it is your responsibility to ensure that the recipient is aware of this.

2. How long does it take?

Please allow 7-10 days from date of purchase for me to paint your order and get it in the post to you (I'll send it by 1st class). If you are ordering a large number, it is likely to take longer - please just drop me a line before ordering so that we can discuss this. If you need your order sooner than my standard time frames, please also get in touch before purchase as I will always try and accommodate you wherever I can.

These time frames assume a prompt response to any question I may need to ask you e.g. with regard to text or layout.

3. Returns

I take great pride in what I do and really want you to love anything that I paint for you. However, as I paint each and every piece especially to order, I am unable to accept returns unless I have made an error.

Please therefore make sure that you provide me with accurate spellings and dates where applicable. I will take reasonable measures that we both have the same understanding in advance of starting work on any commission you might order.

4. Commissions

If we have agreed that I will undertake a commission to match something you already have and that you will send me a sample or item of some description to base the design on, I will of course take good care of anything you send. I will return it to you on the agreed basis and will package it carefully and promptly, but cannot be responsible should that item be mislaid or damaged by the postmen.

This seller adheres to the standard terms of WowThankYou.

I send all items by 1st class post unless specifically agreed with you otherwise in advance of your purchase (e.g. in the event of an urgent order where you need guaranteed next day delivery). I will obtain a Proof of Posting but cannot be held responsible for the efficiency of the postal service, although I will of course try to help resolve any problems which might occur.