All print items (whether finger, foot, handprint or other are handmade to order and you must please check in advance that we can fulfil delivery in a required timescale before ordering. We cannot be held responsible for customers not following instructions correctly nor checking orders or misspelling personalised orders.
We will always contact you should an item be out of stock and you will always be given the option of choosing an alternative or we will refund your transaction.
Late/Non Arrival of Delivery - If your delivery is late or does not arrive within the quoted delivery timescale please contact us. Replacement / refund at our discretion will be considered after 20 working days has passed. This is the time scale for the Royal Mail to classify a parcel as lost.
Your Right To Cancel – An order for an impression kit may normally be cancelled (once accepted by us) for any reason prior to the dispatch of the kit. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. If the impression kit has been dispatched, a cancellation charge of £15 will apply. If you have returned our impression kit, and your item of “print” jewellery is already being made, we regret that the order cannot be cancelled. In this instance, please follow the guidelines for Returns / Refunds.
Returns & Refunds - We cannot accept returns on Bespoke / Made To Order / Special / Personalised orders.  If we have made a mistake on your order, please email us within 7 days of receiving your jewellery for instructions for returning the item(s) to us. As with all jewellery, links can be opened or broken if not treated with care. Please check your jewellery carefully when you receive it and contact us within 7 days if it is delivered faulty or damaged.

This seller adheres to the standard terms of WowThankYou.

We aim to despatch impression kits within 48 hours. We aim to post all completed pieces 4 weeks from receipt of your prints/casts. However, we reserve the right to extend those periods especially during busier periods at Christmas, Mother's Day and Father's Day.
Postage charge for items up to the value of £500 is £6.95, for orders with a greater value than £500 the postage charge is £7.95. These postage charges are for next day Special Delivery before 1pm service. A signature will be required upon delivery.
Small charms up to the value of £35 will be sent out as a recorded delivery. The postage charge for this is £5.00. A signature will be required upon delivery.