I will accept the returns of items, except personalised or customised items unless they are found to be faulty.
If you wish to return an item please contact me within 7 working days to let me know. The item must be returned in good condition, such that it can be resold, and must be packaged appropriately to prevent it being damaged in the post.
Please obtain proof of postage when sending the item back.
I will refund your payment through Paypal, or exchange the item.
I will accept returns on personalised items if they are faulty, but cannot be held responsible for any spelling errors if the information provided is incorrect. Please ensure that you provide me with the correct spelling of any name for personalised items.

This seller adheres to the standard terms of WowThankYou.

I aim to dispatch items within 3 working days, customised or personalised orders may take longer (up to 7 working days). When you order personalised items I will give you an indication of the estimated dispatch time at the time of order. If you need an order in a hurry please contact me and I will do my very best to accommodate your requirements.
Items are sent first class and proof of postage is always obtained. I send larger orders recorded delivery just for extra piece of mind.