All items will be gift wrapped as standard in a presentation box. As all items are handmade to order, please allow up to 21 working days for delivery. Urgent deliveries can be accommodated; please email for details.
International delivery costs are a flat rate of £20 regardless of the destination outside of the UK
Postage within the UK will be by the Royal Mail Recorded Delivery for items under £50 and by Royal Mail Special Delivery for items over £50, which will both require a signature as proof of receipt. Overseas deliveries will vary according to the country of destination.
If you need to return or exchange an item, you must contact us within 2 days of receipt. We will check when the item was signed for and received via online tracking on the Royal Mail website. Once you have contacted us and received a response, the item should be returned to us within 7 days of the initial date you received the item.  If you do not email us within two days of receipt or return the item within 7 days then this will be considered your property and returned to you.
Due to hygiene reasons, earrings cannot be returned unless they are damaged in which case they will be repaired and returned 
In the very unlikely event that your purchase is faulty upon receipt, we will repair the item free of charge
Any item which has been bought via our 'My Venus' service cannot be returned under any circumstances so please ensure that you are happy with your choice of colour and design before purchase
Any refund will be strictly conditional on the goods being in their original condition
Re-package, enclose the invoice and return to Venus Rocks by Recorded Delivery for items under £50 or Special Delivery for items over £50 as we cannot accept responsibility for items lost or stolen in transit
Please retain proof of Recorded/Special Delivery
We reserve the right to decline a refund should we suspect that your wedding day has passed or that the item has been worn

This seller adheres to the standard terms of WowThankYou.

Free recorded delivery in the UK & Channel Islands. Please contact us for postage outside the UK.