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Mount Elland, Carnmenellis, Redruth, Cornwall, Truro, United Kingdom. Laura Lee Designs

Laura Lee Designs policies

Mount Elland, Carnmenellis, Redruth, Cornwall, Truro, United Kingdom.

Production/delivery times

In stock items are shipped within 3 days, however during busy times it may take us a little longer. Please inform us if any of the items are needed urgently and we will try to get them there on time! 

We will endeavour to keep you informed of delivery dates but you can phone us on 07805 066417 or email [email protected] to check on the progress of an order.

Please allow up to 6 working days for UK delivery and up to 12 working days for worldwide shipping, unless special delivery is selected  in which case your pieces should arrive within the next day (excluding weekends, UK only) if ordered by 2pm the day before

Some items are painted to order, therefore please allow 14-21 days UK, 21-28 days worldwide for completion and postage of your item/s On some occasions items may be delayed; if there is likely to be a delay you will be informed by email or telephone

Delivery Method

Deliveries are made by Royal Mail or My Hermes (if heavy).

We are happy to deliver to home or work 

Please inform us of a 'safe place' in which to leave your parcel if you are likely to be out

Loss or damage 

Parcels sent by Royal mail are subject to royal mails terms and conditions, parcels are not considered lost until 15 working days after the parcel has been sent. A replacement or refund can not be offered until after the 15 days.

In the rare event of a breakage during transit, please report upon opening your parcel, by email [email protected] or phone 07805 066417, please retain the pieces and the packaging

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