Frequently Asked Questions
Thinking of applying to sell on WowThankYou? We are always looking for new talented designers, crafter and creative businesses, so please do get in touch. Here are few questions, you are probably thinking of asking us, before you apply.
Who is WowThankYou for?
We work with UK based artists, designers and craftspeople who are as passionate about handmade as we are.
WowThankYou was originally launched in 2009 and from the beginning the emphasis was on supporting creative businesses by providing them with a well-designed website for a fee that’s fair both for you as the creative business and for WowThankYou to invest back to promoting the sellers via our website.
WowThankYou is run by an experienced team, who fully understands the ups and downs of running a creative business, but also understands the changing nature of handmade world.We want to support small creative businesses not just by helping to sell their work, but also by offering practical advice and tips on how to best present their products and brand to ensure they stand out in a competitive marketplace.
WowThankYou’s outward focus is our returning customer, visitor and any potential customer. Because of that, the way how our website and the products are presented is very important to us.
So we carefully select our sellers to compliment teach other and we base our decision on the quality, presentation and brand of each applicant. We want to offer the best we possibly can and try not to duplicate sellers with similar products, unless they are exceptionally good.
But that doesn't mean that we only accept established businesses. If you are a talented crafts person or designer who is just starting up, we would love to hear from you.
If you are not accepted to sell with us, we also offer support through our Handmade Business Club and we are very happy to work with you and share our expertise to help you to build your creative business and perhaps apply again, in the future.
Can any one join WowThankYou?
The simple answer is: 'No, not everyone!'
First of all, you need to be based in the UK and you need to make or design your own products. We don't like to make unnecessary rules, but you do need to live in the UK and your products need to be handmade or have a handmade element to them. We understand that you can't hand make every bead if you are creating a retro necklace, but equally we don't want to support mass produced items made outside the UK. Shopping local and supporting UK based artisans, makers, crafter and artists is our passion, so that's what we like to champion to our customers.
Quality and a good selection of products across our website is very important to us and that is why we review all seller's applications before accepting them on to WowThankYou.
Secondly, we select only the best applicants and we like to set our standards high. Here are a few clues to give you an idea what we base our decision on and this criteria applies to all sellers accounts on our website.
- Clear pictures
- Imaginative products
- Coherent product collection
- Well designed and made products
- Clear business brand
- Professional presentation
- UK based
You don’t need to be an established business or sell elsewhere. What’s more important is that you have a business vision and that you are committed to your creative business, whether that’s 5 hrs. a week or full time.
Even if you are not accepted to sell with us,our Handmade Business Directory is open to everyone, so you are still welcome to join us and use the resources and support to progress to a point where your business will be ready to showcase your products on our marketplace website. You can apply to sell with us any time during your Handmade Business Listing membership and we are always happy to revisit your application at any point.
What type of accounts do you offer?
Best for those who want to have full control of their account
The best value option if you don't have your own website or sell elsewhere or want to increase your online presence (you will have access to a bulk import tool, which can populate your shop with in minutes. And don't forget we don't have any listing fees, which means that if your current shop has a lot of products, our standard account is an excellent value option)
Ideal if you currently don't sell else where or don't even have a shop element on your website or blog (you will have a custom domain within our website, that you can easily add to your existing blog or website)
You will have all the resources and opportunities to get involved with WowThankYou's overall marketing, but you get to keep all the profits (well minus 3% commission, but that's as low as we can possibly make it)
Ideal for those who already have established businesses, but are looking for another venue to sell their products
Once you set up your shop, we review it and take responsibility for your shop marketing
P&P is either free or at a nominal cost
12 months minimum contract to stay with WowThankYou to allow us to effectively market your shop
*please note that these accounts are only available to any new sellers joining us from Autumn 2016. All existing sellers have protected T&C based on the offer which was available at the time of joining WowThankYou.
How can you help me to promote my shop?
Yes, of course, we can help to promote your shop in lots of different effective ways, that's why we are here!
Once you process your shop subscription, you will receive your own ‘ready to go’ shop on WowThankYou. We will provide you with resources to help you set up your shop in the best possible way. This includes sellers only access to WowThankYou's resource portal, website manual and private Facebook Group. There are plenty of opportunities to get involved directly and we can also support you to promote your shop and your business through our resources and Handmade Business Directory website. We provide'hands on' support via our community page and have over 20 years of experience of running successful craft businesses.
Our resources include everything to help you to promote your shop - social media, blogging, search engine optimisation,focus on customers, shop descriptions, how to take best photos and much more.
You will also have the opportunity to be included in our regular customer newsletter (reaching around 13.5 K customers each week), social media platforms (with over 8K twitter followers and over 24K likes on Facebook), and be featured as a seller on our blog and included in our online Gift Guides.
Information on how to get involved is in the sellers admin panel and you'll also receive monthly seller's newsletter to let know what marketing and promotions are coming up.
We do all your shop marketing for you. You are welcome to join in as many marketing activities that we currently run for our self-managed accounts (standard account), but that's up to you.
This type of account works well if you'd like to add another selling stream to your current business mix, but don't have the time to promote your shop directly.
Once you process your shop subscription, you will receive your own ‘ready to go’ shop on WowThankYou. We will provide you with resources to help you set up your shop in the most effective way possible.This includes sellers only access to WowThankYou's resource portal, website manual and private Facebook Group.
Once you have your shop set up, we will help you to optimise it for search engines as well as for customers. We will also review your shop before it goes live and then start to market it for you.
We will help you to market your shop and you will automatically be included in our regular customer newsletter (reaching around 13.5 K customers each week), social media platforms (with over 8K twitter followers and over 24K likes on Facebook), and be featured as a seller on our blog and included in our online Gift Guides. Your product will also be prominently featured on our website, categories and blog.
Is Directory Listing included with every account?
Yes, of course! All shop options include annual business listing on UK Handmade Business Directory worth £15. Your listing will include direct links to your website, social media and description. This means that your business will also be promoted directly as a whole, not just as your shop on WowThankYou. We also have another friendly Facebook Group for Handmade Business Members with lots of ways of having your shop or website promoted. This includes Blog Share Wednesday Link Party, Facebook Shares, promotion of your events (if you run creative workshops for instance) and online networking.
How does selling and buying on WowThankYou actually work?
Once you become a member of WowThankYou you will be sent via email your username and password details, where you can access your own shop to load, amend or delete products. From this admin area you will also be able to set up your Shop’s profile page, monitor traffic to both your shop front and individual products, receive and reply to enquiries from customers, check orders and invoices. You have total control over your products and can add and amend however often you wish. There is no limit on how many products you list in your shop. You can create your own discount codes, set up your own categories and have as many variations on individual products as you wish.
How do I get paid?
The payment method is quite simple. When a customer purchases something from your shop, you are paid the full amount directly into your own account. You will receive two emails – one from WowThankYou with order details and one direct from our payment system informing you that the customer has paid. You then make and dispatch the product directly to the customer. Each month we will invoice you for commission relevant to your account on the sales you’ve made that month(once the amount of commission reaches £2). The invoice is automatically processed via our integrated payment system.
I have more questions, who do I contact?
Yes,of course, you are welcome to contact us directly through our contact form and we will get back to you as soon as we can.
Where can I see the full Terms &Conditions?
Yes,of course, here is all the small print! You can view our full terms and conditions here http://www.wowthankyou.co.uk/content/terms-conditions-seller/