Frequently Asked Questions

To make your shopping experience with us as easy as possible, we have included the answers to our most frequently asked questions.

GENERAL INFORMATION

How does WowThankYou work?

We've created WowThankYou to bring you the best from creative UK based businesses. All products are designed and created in the UK by local designers, makers and crafts people. We support these businesses by creating an online space to make it easier for them to sell their products.

It doesn't matter whether you are buying from one or several sellers, we've designed our website, so that you are able to pay for them all in one easy checkout.

Once your order has been placed, each seller will email you to confirm that your order has been accepted and confirm when your items are dispatched for delivery.

Do I need an account to shop on WowThankYou?

No, you don’t need to create an account with us, but we do provide you with this option. Creating an account makes it simple to make another purchase in the future, but it also allows you to save items and create a wish list.

Is it safe to shop on your website?

We want to make sure that we provide you with a safe way to process your order on WowThankYou. Our website is safely protected by antivirus software and monitored daily. Customers have the option of paying via Stripe, an industry certified secure and encrypted payment gateway; or PayPal, an industry leading alternative payments provider that offers 24-hour monitoring and advanced encryption. Both options support our already high levels of fraud screening.

I have an account on WowThankYou, but I've forgotten my password.

Just click on the 'I’ve forgotten my password' link on the sign in page. An automatic e-mail will be sent to your registered e-mail and guide you through how to reset your password.

What payment methods do you accept?

WowThankYou accepts most debit and credit cards as well as PayPal. We regret we are unable to accept cheque or cash payments.


MAKING A PURCHASE

I have a specific question about a product I wish to buy. Who should I contact?

Please contact the seller directly through their shop on WowThankYou. They are best suited to answer your question, since they created, made and designed the product. The seller will receive a notification e-mail via our messaging system and will respond as quickly as they can with the information you need.

How do I amend my order?

If you wish to change the details of your order, including your delivery address, please contact the seller directly. Their contact details are on your order confirmation or you are welcome to contact them via their shop on WowThankYou.

Where is my order?

The easiest way to check this is to contact the seller directly. Their contact details are on your order confirmation or you are welcome to contact them via their shop on WowThankYou.


CONTACT

How do I contact the seller?

You are welcome to contact individual sellers via their shop home page on WowThankYou. Alternatively, if you’ve already made a purchase, the seller’s contact details are on your order confirmation.


DELIVERY

How long will the delivery take?

This really depends on individual products and sellers. All products displayed on WowThankYou are handmade or have a handmade element to them. Some products are ready for dispatch when you order them, but some are made to order or personalised to your specifications. The delivery timescales and information is displayed on the product page and in the sellers shop front.

If you want to make sure a product can be delivered in time for a special occasion, you are welcome to contact the seller directly and ask what are their current timescales.

Can I get next day delivery?

Some products are available for next day or special delivery. Please check individual product availability.


REFUNDS

What is your refunds policy?

You can view the full WowThankYou Terms & Conditions here. On top of that each seller might have their own returns policy, depending on what type of product they sell. The seller’s return policy can be viewed in their storefront. Not all products are returnable (namely personalised and made to order items), so please do read both the WowThankYou Terms & Conditions and the seller’s own returns policy before ordering.

Who do I return my order to?

You need to return the item directly to the individual seller. You can find their contact details on your order/confirmation form.

How long do I have to return my item?

Please do let the seller know as soon as you can that you wish to return the item. Check the seller’s own return policy before posting back to them.

Who is responsible for the return postage cost?

Unless the individual seller offers a ‘free returns’ service, the customer is responsible for the cost of return postage.

When can I expect my refund?

The timescale for refunds and returns is agreed between yourself and the individual seller and normally processed within 7 working days once the returned item reached the seller.